Privacy Policy

We take your privacy seriously. This privacy policy (“Privacy Policy”) applies to the access / use of our website, products, services and applications (“Services”). By accessing / using our Services in any manner, you (“you”, “your”, “User”) hereby acknowledge that Midoffice Data Solutions Private Limited or its affiliates (“Company”) may collect, use and share your information as described in this Privacy Policy. Please note that this Privacy Policy does not apply to any third party websites or applications that may be linked to any of our platforms and / or data or information collected by any person or entity that is not under the Company’s control. 

The Company endeavours to: (i) Adhere strictly to the current information technology and data protection laws, rules and regulations; and (ii) Take reasonable steps to help protect rights of privacy and information (personal or otherwise) in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction of such information, in compliance with applicable law. In order to ensure compliance with such laws, the Company has adopted this Privacy Policy which sets out the manner in which the Company handles the information provided by any person using or browsing the Services and/or making enquiries with us regarding the Services. 

The Company uses, and requires that its service providers use, commercially reasonable physical, technical, and other safeguards designed to prevent unauthorized access to, use of, or alteration of, your information. 

Please read this Privacy Policy carefully before browsing our platforms or accessing any material or providing any information through the platforms / before availing of any Services. By visiting this website, you accept this Privacy Policy, agree and acknowledge to be bound by the Privacy Policy and hereby consent to the use, collection, processing and sharing of your information (including your Personal Information as defined below), in the manner set out below. 

“Personal Information” means information provided by you to us which personally identified you to be contacted or identified (such as the details of your name, phone number, email address, business data and any other allied data or information).

Purpose

Your information is collected and used in accordance with the terms and conditions of this Privacy Policy. This Privacy Policy is intended to ensure safe usage and navigation of the Services by You.

Terms of Use

The ‘Terms of Use’ are provided separately, but form an integral part of your use of the Services and should be read together with this Privacy Policy.

What information do we collect?

We collect, receive, and may store, your Personal Information and other information that would help us determine your eligibility to avail of the Services and / or information which would help us process applications made by you for the use of our Services. This may include contact or profile data, first and last name, email address, phone number, payment data, device IP address, device IDs, domain server, type of device and operating system, browser used to access Services, web analytics, web interactions, referring webpage / source, statistics associated with the interactions between device and browser, and social network data such as email, phone number and username. In addition, we may also collect generic consumer demographic data such as zip code, geolocation, and other profiles reflecting user attributes and behaviour.
We may also collect, receive and store data and information related to the User’s business and operations (including but not limited to financial and performance metrices, financial data and operational data), all of which shall be required / necessary to provide the Services by the Company to you, on its platforms.
The Company may automatically receive and record on its server logs details relating to your access or use of the Services, including but not limited to, your location, information about your internet connection and mobile device, IP address, cookie information, and details of the webpages you visit, etc. Further, Company may also collect information about your preferences and settings such as time zone and language, your searches and the results you selected from the searches. The Company may record information relating to your usage of the Services, which information is used to administer the platforms and provide Services to You, and to perform statistical analyses of user behaviour.
If you create an account with us to access any of our Services, we may ask for and record Personal Information, and may collect and store information that could be considered ‘Sensitive Personal Data or Information’, including any financial information such as bank account details.
We may also use the details of your email address to send you updates and newsletters (if you so opt to subscribe to any such updates / newsletters). We may use your phone numbers / beneficiary numbers provided by you to send alerts.
We may record Personal Information and other content in case you provide us with any feedback or register a complaint, or ask any question. This is only to ensure we are able to effectively address your queries /concerns.
We assure that your Personal Information will not be made public or sold to any third party without express authorization. We disclaim any liability any person may incur relating to any misuse of the Personal Information.

How do we receive your data?

When you provide data / information directly to us, i.e., when: - you use our interactive tools and Services;
– you voluntarily provide information through the Services or through responses to surveys or questionnaires; 
– you send us an email or otherwise contact us; 
– you use the Services and such information is collected automatically through “Cookies” (as defined below). If you use a location-enabled browser, we may receive information about your location. If you download and install certain applications and software we make available, we may receive and collect information transmitted from your computing device for the purpose of providing you the relevant Services. 
The Company may use analytics providers to analytics how you interact and engage with the Services, or third parties may help us provide you with customer support. The Company may use vendors to obtain information to generate leads and create user profiles. The Company receives information about you from some of its vendors who assist it with marketing or promotional services related to how you interact with our Services, advertisements or communications.

How do we use your data?

Provide, customize and improve our Services;
Provide you with the products, services or information you request;
Allow you to browse and make enquiries regarding the Services;
Allow us to contact you and provide you information about us and the Services;
Maintain, develop, protect and improve the Services, and to improve the user experience of the Services, including testing, research and product development, and internal analytics;
Personalize the Services, website content and communications based on User preferences;
Undertake platform security-related actions (such as debugging);
Undertake other business or commercial purposes as stated when collecting your Personal Information; or as otherwise set forth inapplicable data privacy and protection laws;
Market and sell our Services by showing you advertisements, including interest-based or online behavioral advertising;
Respond to correspondence we receive from you / address your queries or concerns, contact you when necessary or requested and send you information about the Company or Services;
Meet legal requirements and enforce legal terms such as fulfilling the Company’s obligations under applicable laws, regulation, judicial or quasi-judicial orders or other legal processes such as preventing, detecting and investigating security incidents and potentially unlawful or prohibited activities;
Protect the rights, property or safety of the User, the Company and its employees or any other person;
Carry out Company’s obligations and enforce Company’s rights arising from your relationship with the Company, or contract of the Company with any third party;
Communicate important notices or changes to the Services provided by Company and other terms/policies (if any) which govern the relationship between you and the Company.

The Company will not use your Personal Information collected for any materially different, unrelated or incompatible purposes without providing you notice. Please note that the Company may also need to share your data/ information with third parties / vendors to continue to be able to provide the Services.

Intellectual Property

The Company owns all the intellectual property rights associated with the Services and the contents thereof. No right, title or interest in any downloaded material is transferred to you as a result of such download / copying. you here by agree not to display and / or use the Company’s intellectual property in any manner without prior permission.

Disclaimer

All information disclosed by you shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity /genuineness / misrepresentation/fraud / negligence, etc. of the information disclosed shall lie with the Company nor will the Company in any way be responsible to verify any information obtained from you.

Collection of information by third-party sites

You hereby acknowledge and agree that when you browse / visit / use the Services, there may be certain links which may direct you to other websites, platforms or applications not operated / maintained by Company (“Third Party Sites”). This Privacy Policy does not apply to information that you provide to, or that is collected by, any Third Party Site through the Services, and any Third Party Site that you may access or use in connection with the use of the Services. The Company hereby expressly disclaims all liabilities with respect to the manner in which the Third Party Sites collect and/or use your information.

Non-personal data or information

We may create aggregated, de-identified or anonymized data from the Personal Information we collect, including by removing information that makes the data personally identifiable to a particular User. We may use such aggregated, de-identified or anonymized data and share it with third parties for lawful business purposes, including to analyze, build and improve the Services and promote our business, provided that we will not share such data in a manner that could identify you.

Legal and business obligation

The Company may need to disclose your information, if required to do so bylaw and / or if such action is necessary to: (i) Comply with obligations under law or at the behest of any judicial, quasi-judicial or administrative authority;(ii) Protect / defend the rights or property of the Company, including to enforce our agreements and policies and; (iii) Protect the personal safety of the Company, its members and employees, other users, or any person; and (iv) Protect Company from incurring any legal liability. In each such event, the Company shall be under no obligation to inform you or seek your approval or consent. The Company may disclose or transfer your information to any third party if the Company sells, transfers or divests all or a portion of Company’s business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.

Cookies

“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a website. The Company may send cookies to your computer / device in order to identify your browser and improve user efficacy and the quality of our services. Should you choose to disable cookies, certain parts of the Services may not work properly, or at all. The Company may use third party tools which may collect information about your access to / use of the Services using cookies. Learn more about cookies and their use / functionality at: https://www.kaspersky.com/resource-center/definitions/cookies.

Modifications

The Company retains an unconditional right to modify or amend this Privacy Policy without any requirement to notify you of the same. You can determine when this Privacy Policy was last modified by referring to the “Last Updated” section above. It shall be your responsibility to check this Privacy Policy periodically for any changes.

Complaints

In case of any dissatisfaction in relation to the Services, you shall first file a formal complaint with the customer service of the Company, prior to pursuing any other recourse. The complaints can be lodged at [email protected],and upon lodging a complaint you agree to provide complete support to the customer service team with such reasonable information as may be sought by them from you. The decision of the Company on the complaints shall be final and you agree to be bound by the same.

Grievance Officer

In the event you have any grievances relating to the Privacy Policy or Terms of Use, please inform the Company within 24 hours of occurrence of the instance from which the grievance has arisen, by writing an email to the Grievance-cum-Nodal Officer at: 
Mr. Rahul Pareek
Midoffice Data Solutions Private Limited 
Email: [email protected] 
Address: Midoffice Data Solutions Private Limited, T08/801, Mangalam Aananda, Sanager, Jaipur, Rajasthan 302029